Complaint options

As a consumer of electricity, you are free to complain about contractual matters concerning the delivery of electrical energy.

If the consumer feels the need to file a complaint, it must be done in writing to the electricity supplier (in this case, Gudbrandsdal Energi AS).

A complaint is sent by email to marked@ge.no. It is important that all the details behind the complaint are well explained.

All complaints regarding network tariffs, meters, power outages, etc. should be directed to the customer's network owner, and not the electricity supplier.

If the parties do not reach an agreement, the consumer may send a complaint, by mail or email, to:

Elklagenemnda: If you have complained to us and we cannot resolve the matter together, you can take your complaint to the Electricity Complaints Board.

Forbrukertilsynet: Complaints about telemarketing, misleading advertising, unwanted advertising, unreasonable terms of agreement, or general purchase or sale of products or services

Forbrukerrådet: Here you will find information, advice, and guidance related to rights, obligations, and other relevant consumer issues.

Reguleringsmyndigheten for energi (RME): Complaint about the grid company.

You can also contact the certification body Trygg Strømhandel.

The consumer then explains their story in detail and includes a copy of all correspondence with the electricity supplier they did not reach an agreement with. Copies of relevant documentation should also be included. The complaint is processed and responded to by the body to which it was sent.